All - see reply from the membership team re package delivery and Pins. If there are any unresolved issues send me a PM with the details and I will refer directly to the club.
Hi Geoff, Thanks for sending this through mate, definitely important that we remain as transparent as possible - to which we have personally dealt with countless Members regarding these issues. Unfortunately, even thought we supplied our packaging files well in advance of the cut-off date, our supplier still left it to the absolute last minute to fulfill our packages. This meant that Australia Post was handed these packages with a week to go to Xmas (and as you can imagine it is their busiest period). By leaving it to the last minute it meant that any errors that arose naturally had to be dealt with after the guaranteed cut-off. This meant that Australia Post had to deliver throughout the weekend, as well as our staff, who hand delivered Member packages between Friday-Monday before X-mas (as well as the week we returned to the office post X-mas). While it would be easy to pass on the blame, MWSE still needs to remain accountable and we have already met with our suppliers who have established, and are working on other ways, to ensure this doesn't happen when we go through it again this year.
As for the 10 year pins, those Members who did not receive one will be able to pick it up at game day (including the trials), or will have it mailed separately if they reside outside of NSW or are not a ticketed Member.
Happy to go over any other queries with you (or anyone else). Just wanted to make sure you guys knew that we are aware of the issues that arose from Xmas and Member packages and have all hands on deck to make it up to these Members (most of which have been rectified).
Also - apologies for the delay, I just got back last week!
