Regarding family tickets, looks like the confusion may have been in the wording of the congratulations email. When I got mine it read as though only I had been drawn, which resulted in a couple of very unhappy boys, at my house. I wasn’t going without them so logged in to return my ticket and thats when I saw we had three tickets.
Stephen Humphries email last night said the primary ticket holder of each family went into the ballot and if they were drawn every ticketed membership associated with them was allocated a ticket. That’s certainly how it worked in my case.
So if you get an email saying you were drawn, log in and check your families tickets maybe sitting there to be claimed also.