Hi Silvertailers - hoping to get some feedback to take back to the club at next Members Council meeting on 26/2. If you could provide feedback directly to questions that would be appreciated;
- Member Loyalty recognition ideas in particular 20+ years - how we can celebrate their tenure
Twenty years a member is a long time. The club should be super inclusive of this milestone. I've pm'ed you my thoughts on the membership milestones before but in this case:
- A pin
- A certificate signed by the coach, captain, and ceo (or owner)
- Presentation of the milestone at the end of year awards night. Get them up on stage-pics, the lot.
- A story + pics on the club's web site. (If they want, obv).
- Discounts! 20% off merch for the year they are 20 year members (the margin is there).
- Discounts off other services and products offered.
- An invite for two to the corporate box for one game - like the chairman's club one.
- Signed jersey.
The club needs to realise that this is a damn fine effort, a loyal effort and they should go all out. I think there should be a 25 year one as well, maybe certificates for other minor achievement years. (Cheaper than pins). The club has to realise the value of these loyal fans.
Additionally, the attitude needs to change because the pin sage has annoyed some, like mave, above. The cases where the club went 'sorry, no proof re years' when the person has all the hats, etc should really be enough. It's a bugger all investment for the club financially, it strengthens the ties with the fans, and if one slips through, who gives a rats. You think in a 100 years anyone will care? This 'pin' problem should have been dealt with better months ago.
- General feedback on Memberships (Especially with some of the changed Membership offerings) and Member Choice Items and ideas going forward for 2021
- I liked the changes this year. Credit for the club willing to deal with the member choice items. Ella doesn't wear the hats and likes scarves, I have no use for the scarf and wear the hats. Great to be able to choose.
- Fridge magnets. Either small ones or ones with the draw on them.
- Variety and options are great but I understand the balance that needs to be considered.
- How we can get full season Members attending all home games – On average less than 50% of ticketed members turn up if you have any ideas we’d love to know!
- Hold games in Canada. Yeah yeah, I know.
- Does the club have a resale system in place, eg: Stubhub . com? I mean that doesn't get members going but it assists with unused ticket re-sales.
- Members only prizes? Not sure on this one. HM says the food nazis make her unhappy. So there's a variety of reasons.
- Gold member Items for 2021 and the thought of having a Members Polo shirt available for all Members to purchase
- I like the idea of a members polo. I wont like the fact it'll be $80 + dollars, plus the extra tax they hit us up with because we dared to buy a non Canadian piece of clothing.
- Speaking of clothes, the usual gripe still stands. You want a training Tee? $70! C'mon, it's two thin pieces of material stitched together in a country with questionable labour practises! This is why people buy things from the knock off Chinese companies.
- Jersey. We regularly ask for an old style, relaxed fit, jersey. We don't all look like Reuben (sorry ladies). Also $150+ for two pieces of 'spandex' stitched together is a rort. As it is in most codes...but the quality is better. fyi: Toronto jersey is $95. NHL jerseys $150+ but a lot...lot better quality.
- Ideas for Member events and Feedback on Member and Fan Day (on Saturday 8th of February)
- I would like the players to take a pic with flags of countries members live in. usa..CANADA...England, etc. It'd be nice if once...just once the club acknowledged they have people from o/s flying the flag.
- What would you like to see in terms of Digital Content during the season i.e. Videos on the website and Socials
- Up to date player profiles.
- I'm not super annoyed re-injuries as I think it's about keeping under the radar.
- The content has improved and well done to the club for that.
- I liked it when we had Tommy talks but I don't know if any of the players has the interviewing ability.
- More interviews! As above a vidoe thanking o/s people would be good. It's not rocket surgery!
- More behind the scenes stuff.
- More information regarding all the good that Manly players and staff do in the community.