BroncosHQ.com
Journey Man
Posted on behalf of Brisbane Broncos Fan Forum user: Huge |
It's the attitude that the customer is always right that empowers/creates Karen's. If understood correctly, the employees and employers will ensure mutual understanding and more importantly respect. No employee should have to kowtow to a customer who is in the wrong.You drive trains don't you mate?
We still have the same point no matter your opinion on whether the customer is right or wrong. Without customers you are nothing basically.
As I said, the saying means you don't use the phrase, you're wrong or tell the customer they're wrong. It sure as **** was never, the customer is always right and you have to, as an employee bend over and accept whatever some Karen or Darren throws at you.
That doesn't mean I don't think customer service isn't important nor would I expect attitude from my employees. I just would always be on their side if they've done the right thing.