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Telstra T Box

Discussion in 'Product recommendations and reviews' started by SeaEagleRock8, May 28, 2013.

  1. SeaEagleRock8

    SeaEagleRock8 Sea Eagle Lach Staff Member Premium Member 2016 Tipping Competitor

    12,665
    3,542
    Ratings:
    +6,913 /125
    I just had a poor experience with Telstra. I get home phone, internet, and Foxtel all in one bundle.
    I phoned up a couple of weeks ago to query a bill, anyway I was told I cold get more internet and calls - and pay less - if I started a new 2 year deal. I said OK.

    Week or so later this package arrived. It was a T Box, I wasn't even told it was coming, let alone what it was.
    Where I am I have ADSL2, it is not completely reliable, and I certainly don't want my TV also subject to the vagaries of that connection.

    I went to a local Telstra shop where the manager agree that T Box would be bad in my area, but couldn't take it from me as they were just a franchise. Helped me to lodge a complaint though, and I'm still waiting to hear back, 4 days later.

    Telstra was quite dishonest in the way the deal was put to me on the phone. Maybe it was just one incompetent operator that I spoke to?
     
  2. Mals

    Mals Well-Known Member Premium Member 2016 Tipping Competitor

    Pennant Hills
    Ratings:
    +1,485 /35
    Yep happened to me too. Completely dishonest! Telstra gave me verbal confirmation over the phone that it would cost me nothing after I had told them I don't want it. Now they charge me $11 per month for the damn thing that I don't use:mad:
     
  3. SeaEagleRock8

    SeaEagleRock8 Sea Eagle Lach Staff Member Premium Member 2016 Tipping Competitor

    12,665
    3,542
    Ratings:
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    Another Foxtel doozy. My remote has been driving me crazy recently as the pause and play buttons seem to be worn out after 7 years use, I have to press them multiple times for a response.

    Rang Foxtel yesterday, 'Many calls, waiting time is 35 minutes' (!)
    I'm on hols, so put the phone down on speaker and waited.
    After 27 minutes the waiting time was still 26 minutes (having at one stage been down to 24). I hung up.

    Tried again this morning, eventually got through, but will be charged $35 to replace the remote!!!
    Outrageous!
    I said I never ordered a remote! It was given to me because is an essential part of the service I've been paying for years!
    How can I use the service properly without a remote???

    Eventually they agreed to send a replacement without cost, but it took me an entire hour on the phone this morning. I was seriously about to tell them to cancel the whole account.
    [​IMG]
     
  4. Dan

    Dan Administrator Staff Member Administrator 2016 Tipping Competitor

    32,446
    3,652
    Amsterdam, The Netherlands
    Ratings:
    +5,585 /78
    I would have asked them to close my account instead since you can get the same service at a better rate anyway and without paying for a bloody remote.

    I had a similar issue with KPN here, with the remote going funny, it took about 2 minutes of a funny conversation on their webchat full of laughs, jokes, smileys and a couple of memes and the next day a new remote was delivered to my door free of charge. The dutch aren't know for their customer service but their pure pragmatism certainly goes a long way.
     
  5. manlyfan76

    manlyfan76 Parra Trolls are the best. Premium Member 2016 Tipping Competitor

    8,680
    2,470
    Anywhere but Parramatta
    Ratings:
    +5,547 /119
    I've got netflix and I love it.
    I think I'll have to stream Manly games this year though ( or pay for the NRL app) because not having fox means going to the bowls club to watch games.
     

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