MSE
- Thread starter The Fonz
- Start date
I'm going to but in now and say my piece. I agree with Ryan. Banking is a service. But, it is also a business. You don't get anything for free. It's loke toilet paper. You could wipe your arse with your hand but you'd prefer to use paper. Are you going to complain if the price of toilet paper goes up to. And really, IMO, if you are going to complain about the very small fee the banks charge you then you are a tightarse.
Pete - in making that statement I didn't even have the poor old eagle rockers in mind. However thanks for pointing it out I sit here now with a wry smile on my face
It is a simple fact that 75% of Comm Bank customers do not pay fees due exemptions provided to pensioners, people with a diability, students, kids, home loan & other valued clients etc. By the way everyone here is carrying on you would think the Banks are putting their hand into everyones pocket. That is simply not correct and most banks would have a similar proportion of clients who do not pay fees.
My reference to a current affair was a significant majority of people who watch those shows and the stories they portray, which are only slanted to beat up a story and then form an opinion without cosndiering all the facts by thinking objectiviely etc etc.
I should also point out that the sustained abuse that the throng has levied at the Banking industry could also be directed at the Oil companies, Coles Myer & Woolies who ruthlessly drive down the price they pay to Farmers then sell at overinflated prices with a lure of 4cent petrol discount, plumbers/electricians who charge unjustifiable call fees etc. The banks are not the lone ranger when trying to make a profit
If you shop around you can a great a deal for the finance industry, if you are paying exorbitant fees have a look at your own banking pattern & find an alternative.
BTW most of you don't complain when your super goes up due to the performance of the banking industry on the share market - the majority of super funds heavily invest in the Big 4.
It is pleasing however that you are prepared to put your good self next to us superior Manly supporters.
Also season greetings to you and Jan hope you both have a joyous Christmas
It is a simple fact that 75% of Comm Bank customers do not pay fees due exemptions provided to pensioners, people with a diability, students, kids, home loan & other valued clients etc. By the way everyone here is carrying on you would think the Banks are putting their hand into everyones pocket. That is simply not correct and most banks would have a similar proportion of clients who do not pay fees.
My reference to a current affair was a significant majority of people who watch those shows and the stories they portray, which are only slanted to beat up a story and then form an opinion without cosndiering all the facts by thinking objectiviely etc etc.
I should also point out that the sustained abuse that the throng has levied at the Banking industry could also be directed at the Oil companies, Coles Myer & Woolies who ruthlessly drive down the price they pay to Farmers then sell at overinflated prices with a lure of 4cent petrol discount, plumbers/electricians who charge unjustifiable call fees etc. The banks are not the lone ranger when trying to make a profit
If you shop around you can a great a deal for the finance industry, if you are paying exorbitant fees have a look at your own banking pattern & find an alternative.
BTW most of you don't complain when your super goes up due to the performance of the banking industry on the share market - the majority of super funds heavily invest in the Big 4.
It is pleasing however that you are prepared to put your good self next to us superior Manly supporters.
Also season greetings to you and Jan hope you both have a joyous Christmas
Fluffy
Journey Man
I was thinking the same thing.
Ryan you say you need critical feedback to improve but if it were on a public forum where you clients, bosses and all other stakeholdres in the business could read it - and assume that due to it being on the official NAB forum that it was correct you would be just encouraging of it?
I think not, and it would be easy to say since it will never happen (for the reason that it wouldnt be good business sence to have every little personal gripe made public)
Ryan
Journey Man
Guys - this is from our official site....there is a link:-
Link is "Feedback".
Fast resolutions to your concerns
Every issue raised with the National will be addressed as quickly as possible. If an issue cannot be resolved immediately, you will be informed by the next working day and the ongoing process will be explained to you. We aim to resolve all issues within the following time frames.
Simple complaints should be resolved within 24 hours. Any matter requiring investigation should be resolved within five working days.
Issues that require specialist advice should be resolved within seven working days.
Disputes should be resolved within 10 working days if more time is required to resolve or investigate your complaint, you will be advised in writing.
Four ways to raise issues with the National
If you have any issues you wish to raise with the National, or if you have suggestions on how we can improve, there are four ways you can contact us.
1. You are always welcome to speak directly to the staff at your branch and they will do their best to resolve your issues. If they are unable to do so, the matter will be escalated until resolved.
2. Call our dedicated complaints hotline any time between 8am and 8pm, Monday to Friday (AEST), on freecall 1800 152 015.
3. A brochure entitled Resolving problems is available via the branch and attached is the customer feedback form that you can complete. You can either fax it to us on (03) 8634 4888, or send it via post. The postage is paid and it is addressed to go direct to our Customer Resolutions Department.
National Australia Bank
Head of Customer Resolutions
Reply Paid 2870
Melbourne Victoria 8060
4. You can also send email by completing the form on this page.
Going a step further
If you have raised an issue with the National but don't feel it has been resolved to your satisfaction, you may be able to raise your concerns with the Banking & Financial Services Ombudsman, if you are an individual or small business customer.
The Ombudsman is not an advocate for either the customer or the bank, but works to assess the merits of each case based on the information provided by both parties, taking into account the law, applicable industry codes or guidelines, good banking practice and fairness.
You can phone the Banking & Financial Services Ombudsman on (03) 9613 7333 or toll free on 1300 780 808. Alternatively, you can fax (03) 9613 7345 or write to:
The Banking & Financial Services Ombudsman
GPO Box 3A
Melbourne Victoria 3001
The Bank also has a bright ideas / feedback page for staff (who REALLY get down to the nitty gritty of it all. Trust me guys - I am a customer too, and can think of MANY ways we can improve and add value to you all.
You see - it's all about improvement. Our business is on a journey, and only through your feedback, can we really improve.
Link is "Feedback".
Fast resolutions to your concerns
Every issue raised with the National will be addressed as quickly as possible. If an issue cannot be resolved immediately, you will be informed by the next working day and the ongoing process will be explained to you. We aim to resolve all issues within the following time frames.
Simple complaints should be resolved within 24 hours. Any matter requiring investigation should be resolved within five working days.
Issues that require specialist advice should be resolved within seven working days.
Disputes should be resolved within 10 working days if more time is required to resolve or investigate your complaint, you will be advised in writing.
Four ways to raise issues with the National
If you have any issues you wish to raise with the National, or if you have suggestions on how we can improve, there are four ways you can contact us.
1. You are always welcome to speak directly to the staff at your branch and they will do their best to resolve your issues. If they are unable to do so, the matter will be escalated until resolved.
2. Call our dedicated complaints hotline any time between 8am and 8pm, Monday to Friday (AEST), on freecall 1800 152 015.
3. A brochure entitled Resolving problems is available via the branch and attached is the customer feedback form that you can complete. You can either fax it to us on (03) 8634 4888, or send it via post. The postage is paid and it is addressed to go direct to our Customer Resolutions Department.
National Australia Bank
Head of Customer Resolutions
Reply Paid 2870
Melbourne Victoria 8060
4. You can also send email by completing the form on this page.
Going a step further
If you have raised an issue with the National but don't feel it has been resolved to your satisfaction, you may be able to raise your concerns with the Banking & Financial Services Ombudsman, if you are an individual or small business customer.
The Ombudsman is not an advocate for either the customer or the bank, but works to assess the merits of each case based on the information provided by both parties, taking into account the law, applicable industry codes or guidelines, good banking practice and fairness.
You can phone the Banking & Financial Services Ombudsman on (03) 9613 7333 or toll free on 1300 780 808. Alternatively, you can fax (03) 9613 7345 or write to:
The Banking & Financial Services Ombudsman
GPO Box 3A
Melbourne Victoria 3001
The Bank also has a bright ideas / feedback page for staff (who REALLY get down to the nitty gritty of it all. Trust me guys - I am a customer too, and can think of MANY ways we can improve and add value to you all.
You see - it's all about improvement. Our business is on a journey, and only through your feedback, can we really improve.
I'd like to see that, have you got the Wheels number on speed dial champ.....because you'll need it after the size 10 footprint you get on your arse 😉
Come on Ryan and Wheel all banks are the most cynical spin doctors on the planet, I know you work there but surely you don't have to eat there **** !
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