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Log in attempts.

Discussion in 'Website Help, Feedback & Suggestions' started by Eagleheart, Apr 14, 2014.

  1. Eagleheart

    Eagleheart Well-Known Member 2017 Tipping Competitor

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    Hi,

    Was hoping to get some help on a log in issue I am having please.

    I forgot my password to log in and so decided to just use my facebook log in, which I have been doing for awhile.
    But now I would like to just be able to log in normally without FB, so when I tried to get a new password reset it just does not seem to work.

    Any advice would be appreciated.

    Thank you.
     
  2. Dan

    Dan Kim Jong Dan Staff Member Administrator 2017 Tipping Competitor 2016 Tipping Competitor

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    check your spam folder, that is invariably where the outgoing password reset email goes.

    I get these requests fairly often and trying it on several networks, test accounts and varying email addresses, I always get the reset password, though it has gone to SPAM before
     
  3. Eagleheart

    Eagleheart Well-Known Member 2017 Tipping Competitor

    Ratings:
    +1,868 /48
    Thanks for your response Dan, much appreciated.

    I actually do get the email with the passwords etc, but when I get to the reset page on this site it does not seem to reset for some reason. I get to about 4 attempts and it does not work so I just give up. It comes up with different errors such as the activation code is wrong or the Username is wrong, but this cant be as I am using my exact Username and new activation code sent in the email.

    Cheers.
     
  4. Dan

    Dan Kim Jong Dan Staff Member Administrator 2017 Tipping Competitor 2016 Tipping Competitor

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    Is it taking you to the reset page or the login page.
    You need to set a complex password so it must contain

    Upper Case
    Lower case
    Number
    Symbol (*%#@$! etc)

    Your password must contain all those things. I know it's frustrating to add all those but without the your password is insecure and given our record of being hacked twice last year and the constant brute force attempts on the site it is something that we have to do.
     
  5. Eagleheart

    Eagleheart Well-Known Member 2017 Tipping Competitor

    Ratings:
    +1,868 /48
    Thank you very much for your help Dan. I have got it working now, so all is good. :)

    Cheers,
    Eagleheart.
     

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