Hi All,
About 5 weeks ago, I put a Manly Sea Eagles Jersey on order for the 2011 Premiership in 7xl.
I wear a 5xl for comfort but wanted the 7, as I want to wear it over my new hoodie, however it came in today and I tried it on, and it was way to small, the 6xl has the size stitched into the tags, however the 7xl has the size written in texta on the tag
When I mean small, I mean old 3xl is actually bigger than this 7xl. I have a few issues, and would love adv. where to escalate this. It was purchased from a guys store, eg football, alcohol merch etc, I spoke to them and they adv. no refund as it was my choice to return.,
My issue here is, the jersey is authentic, however the 7xl and the 6xl in the store are the exact same size. and in this years stock same makers my 5xl is bigger than this 7xl.
The manager flat out refuses a refund, if it was my issue eg 7xl is to small I could accept this, however the 7 and 6 in store are the exact same sizes, measuring thread under arms.
I have a copy of there refund policy, and have put in a formal complain to the shopping centre they are located in, the lady in the store believes I should get a refund, however the owner of these stores says flat out no, to the point me in store today, and he at a store 30kms away, he called the centre management and asked security guards to come to me, in which they did,
They listened to me, and were very happy for me to be there, and said its not right, They also adv. they spoke to the owner, and to say the least and the security guards words were to quote " he is a d*&K"
Just after a place I can escalate this, thanks for reading
About 5 weeks ago, I put a Manly Sea Eagles Jersey on order for the 2011 Premiership in 7xl.
I wear a 5xl for comfort but wanted the 7, as I want to wear it over my new hoodie, however it came in today and I tried it on, and it was way to small, the 6xl has the size stitched into the tags, however the 7xl has the size written in texta on the tag
When I mean small, I mean old 3xl is actually bigger than this 7xl. I have a few issues, and would love adv. where to escalate this. It was purchased from a guys store, eg football, alcohol merch etc, I spoke to them and they adv. no refund as it was my choice to return.,
My issue here is, the jersey is authentic, however the 7xl and the 6xl in the store are the exact same size. and in this years stock same makers my 5xl is bigger than this 7xl.
The manager flat out refuses a refund, if it was my issue eg 7xl is to small I could accept this, however the 7 and 6 in store are the exact same sizes, measuring thread under arms.
I have a copy of there refund policy, and have put in a formal complain to the shopping centre they are located in, the lady in the store believes I should get a refund, however the owner of these stores says flat out no, to the point me in store today, and he at a store 30kms away, he called the centre management and asked security guards to come to me, in which they did,
They listened to me, and were very happy for me to be there, and said its not right, They also adv. they spoke to the owner, and to say the least and the security guards words were to quote " he is a d*&K"
Just after a place I can escalate this, thanks for reading
