For all Employees Who Work With Rude Customers.

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An award should go to the Virgin Airlines gate attendant in Sydney some
months ago for being smart and funny, while making her point, when
confronted with a passenger who probably deserved to fly as cargo. A
crowded Virgin flight was cancelled after Virgin's 767s had been
withdrawn from service. A single attendant was re-booking a long line
of inconvenienced travellers. Suddenly an angry passenger pushed his
way to the desk. He slapped his ticket down on the counter and said, "I
HAVE to be on this flight and it HAS to be FIRST CLASS".

The attendant replied, "I'm sorry, sir. I'll be happy to try to help
you, but I've got to help these people first, and I'm sure we'll be
able to work something out." The passenger was unimpressed. He asked
loudly, so that the passengers behind him could hear, "DO YOU HAVE ANY
IDEA WHO I AM?" Without hesitating, the attendant smiled and grabbed
her public address microphone: "May I have your attention please, may I
have your attention please," she began - her voice heard clearly
throughout the terminal. "We have a passenger here at Gate 14 WHO DOES
NOT KNOW WHO HE IS. If anyone can help him find his identity, please
come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared
at the Virgin attendant, gritted his teeth and said, "F... You!"
Without flinching, she smiled and said, "I'm sorry sir, but you'll
have to fly QANTAS for that service."
Team P W L PD Pts
12 9 3 83 22
13 10 3 80 22
13 9 4 110 20
12 7 5 64 18
12 7 5 -37 18
13 7 6 133 16
13 7 6 81 16
13 7 6 47 16
13 7 6 -34 16
13 6 6 27 15
13 6 6 26 15
14 7 7 -26 14
13 6 7 -47 14
13 4 9 -111 10
12 3 9 -123 10
12 3 9 -136 10
12 2 10 -137 8
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