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Telstra T Box

Discussion in 'Product recommendations and reviews' started by SeaEagleRock8, May 28, 2013.

  1. SeaEagleRock8

    SeaEagleRock8 Sea Eagle Lach Staff Member Premium Member 2016 Tipping Competitor

    +6,802 / 122
    I just had a poor experience with Telstra. I get home phone, internet, and Foxtel all in one bundle.
    I phoned up a couple of weeks ago to query a bill, anyway I was told I cold get more internet and calls - and pay less - if I started a new 2 year deal. I said OK.

    Week or so later this package arrived. It was a T Box, I wasn't even told it was coming, let alone what it was.
    Where I am I have ADSL2, it is not completely reliable, and I certainly don't want my TV also subject to the vagaries of that connection.

    I went to a local Telstra shop where the manager agree that T Box would be bad in my area, but couldn't take it from me as they were just a franchise. Helped me to lodge a complaint though, and I'm still waiting to hear back, 4 days later.

    Telstra was quite dishonest in the way the deal was put to me on the phone. Maybe it was just one incompetent operator that I spoke to?
  2. Mals

    Mals Well-Known Member Premium Member 2016 Tipping Competitor

    Pennant Hills
    +1,480 / 35
    Yep happened to me too. Completely dishonest! Telstra gave me verbal confirmation over the phone that it would cost me nothing after I had told them I don't want it. Now they charge me $11 per month for the damn thing that I don't use:mad:

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