I just had a poor experience with Telstra. I get home phone, internet, and Foxtel all in one bundle. I phoned up a couple of weeks ago to query a bill, anyway I was told I cold get more internet and calls - and pay less - if I started a new 2 year deal. I said OK. Week or so later this package arrived. It was a T Box, I wasn't even told it was coming, let alone what it was. Where I am I have ADSL2, it is not completely reliable, and I certainly don't want my TV also subject to the vagaries of that connection. I went to a local Telstra shop where the manager agree that T Box would be bad in my area, but couldn't take it from me as they were just a franchise. Helped me to lodge a complaint though, and I'm still waiting to hear back, 4 days later. Telstra was quite dishonest in the way the deal was put to me on the phone. Maybe it was just one incompetent operator that I spoke to?