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Online Store

Discussion in 'Rugby League Forum' started by Boozo, Nov 4, 2011.

  1. Boozo

    Boozo Active Member

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    Anyone having trouble ordering from the online store? Since last week, I keep getting a screen that says the site licence has expired and that it would be unwise to continue with my purchase. I want to order a bunch of stuff and have my $s go to the club but it's getting difficult.
     
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    • bones

      bones Bones Knows Premium Member 2016 Tipping Competitor

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      I think the site licence has gone to the Bulldogs.
       
    • bob dylan

      bob dylan Well-Known Member Premium Member 2016 Tipping Competitor

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      Yeah I had that.

      Then I got my order submitted (almost $200 worth of stuff, on top of the Premiers Jersey I got two weeks ago), but nothing since.

      I have asked half a dozen times to have my membership added to my login so I could receive the discount. I have given up on this, not even Larissa could help me here.

      I wont be using them for anything again, and I spend up to $1000 a year on merchandise.
       
    • Larissa

      Larissa Well-Known Member

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      Hi guys,

      I'll look into the online store issue. No one had let me know so far there was a problem ordering from the site.

      We should have the member logins issue sorted by the end of next week. Will let you know when it's resolved.

      Sorry for any trouble guys. As always, if you have any problems with anything Sea Eagles please feel free to drop Team Membership a line at membership@manlyseaeagles.com.au or call us on 9970 3000. We will do our best to resolve the matter for you.

      Enjoy the weekend and Go Manly!

      Larissa
       
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      • byso

        byso Well-Known Member

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        Can you give your support staff a rocket?

        I informed both the mwse and the merchandising shop that I couldn't login about a month ago. And the mwse person said it would be fixed within days of the call.

        This shows a lack of commitment to the clients, especially if it's happened to many people.

        Cheers
         
      • Larissa

        Larissa Well-Known Member

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        Unfortunately the login issue is not a simple issue to resolve.

        Please be assured we take fixing the problem seriously and should have it sorted by the end of next week.

        Regardless of this the staff should have contacted you to let you know when they couldnt resolve the problem in the timeframe promised. Ill make sure this doesn't happen again.

        Larissa
         
      • byso

        byso Well-Known Member

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        I was more annoyed that know one had informed you of the issue.

        To me it shows a lack of communication.

        Excuse me if I'm coming accross harsh, I guess crush leaving has something to do with it.
         
      • Larissa

        Larissa Well-Known Member

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        I knew about the login problems, not the website loading issue.

        Enjoy the weekend.

        Larissa
         
      • bob dylan

        bob dylan Well-Known Member Premium Member 2016 Tipping Competitor

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        Any chance of getting Larissa to chair the board, coach the team, manage the team and recruit.

        She is the one person who can be relied upon in this shipwrecked club.

        And she is not afraid to help out us fans.
         
      • Boozo

        Boozo Active Member

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        Thanks for your help Larissa and everyone else. I'll call next week. I want my hard earned to go to the club and not the enemy. Thanks again.
         
      • Qld Eagle

        Qld Eagle Member

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        +3 /0
        I've had no problems logging in or with the site loading but have noticed that not all items are showing the member discount. ie: Plus sizes Premiers jersey is showing the member discount price but regular sizes Premiers jersey is not.
         
      • Kiwi Eagle

        Kiwi Eagle Moderator Staff Member 2016 Tipping Competitor

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        The Victory Pack DVD set will hopefully show up in the store this week, otherwise I will have to be buying that and all the other stuff from elsewhere
         
      • wombatgc

        wombatgc Well-Known Member 2016 Tipping Competitor

        Gold Coast
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        Agree, hopefully she hasn't been enticed to take a walk down the well trodden path to Belmore.
         
      • bob dylan

        bob dylan Well-Known Member Premium Member 2016 Tipping Competitor

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        My order arrived today, the correct amount hit my credit card. Overall very happy with the service.
         
      • PONTIAN SEA EAGLE

        PONTIAN SEA EAGLE Well-Known Member

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        Has the superstore moved to belmore or something.
         
      • Jethro

        Jethro This space is for rent Staff Member Premium Member 2016 Tipping Competitor

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        Hi @[Larissa],

        Do you have any more updates regarding this invalid safety certificate issue as I am still getting:

        "www.manlyseaeagles.com.au uses an invalid security certificate.

        The certificate expired on 27/10/2011 9:59 AM. The current time is 9/11/2011 2:09 PM.

        (Error code: sec_error_expired_certificate)
        "

        when I go to make a payment.
         
      • Larissa

        Larissa Well-Known Member

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        Hey there,

        Should have been fixed yesterday.

        When did you last check it out?

        Thanks for keeping me updated.

        Cheers,

        Larissa
         
      • lsz

        lsz Well-Known Member Staff Member 2016 Tipping Competitor

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        How long before everyone gets over the "moved to the dogs" "joke" when things go wrong?
         
      • Jethro

        Jethro This space is for rent Staff Member Premium Member 2016 Tipping Competitor

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        Hi @[Larissa],

        Like I said in my previous post above yours, the message that I received was

        "www.manlyseaeagles.com.au uses an invalid security certificate.

        The certificate expired on 27/10/2011 9:59 AM. The current time is 9/11/2011 2:09 PM.

        (Error code: sec_error_expired_certificate)
        " :-/
         
      • Larissa

        Larissa Well-Known Member

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        Sorry about that. Just skimmed over the error message part of the post.

        Ill investigate further tomorrow. It should be fixed.

        Cheers,

        Larissa
         

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