First of all, let me say Sorry to Ryan for this as I know he is a loyal NAB employee, but today I experienced possibly some of the worst customer service I have seen in my life. First some background I am with St George, but there are no St George Banks in Hervey Bay. So whenever I get cheques for various things, I generally pay them into Leanne's account, and have been looking at opening a joint NAB account. Last time I was in the branch, we were told we could go in individually to sign the stuff and didnt need an appointment since we were both NAB customers already (I use to be so am in the system) Anyway, today we walk in and ask about it, only to be snapped at by the woman behind the counter, and told we needed an appointment, fine we think, we let them know that we are both busy, particularly Leanne so need to know availability only to be snapped at and told "I've already turned one person away today" our jaws hit the ground with the way were spoken to, so told her to forget it and queued up inline. She then came up to us and in a snide and rude voice in front of the other customers "The lending manager will miss his lunch break and do it for you then" The way she said it was so bad the other clients in the line all looked at us laughed and we conversed on the fact that we couldnt believe thats how they treat you when you are trying to open a new account. We then discussed this with the person above her, as the manager was not available, he instead of saying "I am sorry for the inconvenience" and just at least calming the situation decided to also argue with us. So we closed our accounts and walked out of there and straight into another bank. We have since spoken to the regional manager, but my god these people need an attitude adjustment. I will say that there are a lot of people up here that see work, not so much as part of life but as part of something that is a greater conspiracy against them, and your shouldnt expect fantastic customer service, in most places, but this took the cake. I have toned down a little on what happened, but needless to say we will not be banking with the NAB again and will most definitely be advising anyone we speak with not to go there also!