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Membership Question

Discussion in 'Rugby League Forum' started by Ryan, Jan 5, 2015.

  1. Ryan

    Ryan Well-Known Member

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    Hey guys, im wondering if anyone is having a similar issue as myself? For some reason, it won't let me renew my season ticket / membership online.

    For that reason, I sent an email to the membership team, and they didn't bother replying, so I emailed another two times (including card details and everything). Again, 0 replies.

    I attempted to phone a few times, but it always through to voicemail. I left a voicemail, but received 0 replies once again.

    Is this the hardest club to be a season ticket holder of? What can I do to renew my membership?
     
  2. mosto

    mosto Well-Known Member Premium Member

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    Yep, had the same issues. I couldn't renew online, so sent an email asking for help but have heard nothing back.
     
  3. Frank

    Frank Well-Known Member 2016 Tipping Competitor

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    I imagine the front office was shut down during Christmas and new years. I'm sure they'll be back on deck today.
     
  4. MWSE

    MWSE Well-Known Member

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    The online page to renew memberships/sign up new people is one of the most frustrating and outdated I have experienced when doing things online. So frustrating!
     
  5. tookey

    tookey Well-Known Member 2016 Tipping Competitor

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    The office has been closed since before christmas and opens again today.

    Easiest option to renew is simply to call the membership guys as they are great to deal with.
     
  6. TWO DOGS

    TWO DOGS Well-Known Member Premium Member 2016 Tipping Competitor

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    I had the same problem with the online membership and phoned and was told that "membership" would return my call. This was in November and still no call.
     
  7. Shoe1

    Shoe1 Well-Known Member

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    When I have a problem with service from an organisation I always make sure I contact them between 24/12 and 4/1, taking careful note to try and include weekends and public holidays in the batch of days that I attempt to make contact.
     
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  8. The Wheel

    The Wheel Well-Known Member

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    I agree with Tookey, get on the phone renew and provide feedback on the website issue or email the club direct with the feedback.
     
  9. mozgrame

    mozgrame Well-Known Member

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    Hahaha! Always working undercover and hitting them when they least expect it. Nice!
     
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  10. MWSE Membership

    MWSE Membership Member

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    Hi Ryan,

    The office has been closed for Christmas break from December 19th until today.

    We are currently going through our membership inbox and you will receive a reply today.

    In regards to the membership website, we have had a lot of issues with this and unfortunately it is somewhat out of our hands as this is an NRL/Ticketek run website that the majority of the clubs use.

    We are aware of the issue's this site has and we are working with the NRL and Ticketek to try and resolve them and make it more user friendly.

    If you have any questions at all please feel free to contact the Membership Team, we are open 9am - 5pm, Monday to Friday.

    kind regards,

    Michael
     
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