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Customer "service"

Discussion in 'Rugby League Forum' started by Matabele, Mar 14, 2007.

  1. Matabele

    Matabele Well-Known Member

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    Customer "service"

    Has anyone else had a similar experience? The last place to cost cut is front counter customer service!

    http://www.manlyseaeagles.com.au/message-board-detail.asp?mid=54646&mbid=54645
     
  2. Matabele

    Matabele Well-Known Member

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    Customer "service"

    Oh, just in case it gets deleted as I suspect it will:

    I have 4 memberships to renew. Obviously it is easier to do this by phone rather than fill in a form for each.

    I rang the club yesterday and, after being on hold for an age, was asked to "just email the details through".

    This I did yesterday and still await a reply. It's fortunate that I really WANT to renew these memberships, isn't it?

    What is ironic is I can come on here and post:

    "www.silver tails.net, the unofficial Manly supporters site" and get banned/deleted within minutes.

    But it will take at least 48 hours for someone to get back to me to take my money.

    An unusual set of priorities and level of customer service one would think.
     
  3. Downie

    Downie Active Member

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    Customer "service"

    As I posted in that topic on MSE:

    I've called up a few times in the past couple of weeks in regards to work experience as you have to do a certain amount of hours in the course I'm doing. Apart from the first time where I was asked to e-mail "something" through, it's been "We'll give you a call back later", which has never happened.
     
  4. Matabele

    Matabele Well-Known Member

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    Sounds like they could do with the extra hands on deck too!
     
  5. Downie

    Downie Active Member

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    That was deleted pretty quickly.
     
  6. byso

    byso Well-Known Member

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    Customer service doesn't seem to be improving. Quite astonishing really.
     
  7. Matabele

    Matabele Well-Known Member

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    It was deleted inside the hour which exactly proves my point. They can't get back to people who are trying to buy a product from them, but they sure as hell can delete constructive criticism.

    There we have MSE, one of the biggest weeks for them in the year with the new season about to start, people trying to buy memberships are given the flick but up in lights is a thread by the luminary "Clit Commander" with allusions to paedophilia and adultery with one of the club's most prominent fans.

    Go figure!
     
  8. Matabele

    Matabele Well-Known Member

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    I shouldn't say allusions to paedophilia, they're actually making light of it with sick jokes.
     
  9. The Wheel

    The Wheel Well-Known Member

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    There is an sarticle up now saying that have been overwelhmed by ticketing & membership enquiries
     
  10. Matabele

    Matabele Well-Known Member

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    Which is an excuse for bad planning. How hard is it to find Drake personnel in the yellow pages?

    Ask Cliffy GC what happens on a Friday night at Pizza Hut if he doesn't roster on enough staff and have one or two delivery drivers on call. You simply can't let the phones ring out and/or dissapoint customers if you expect to stay in business!
     
  11. CliffyIsGod

    CliffyIsGod Well-Known Member

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    Same problem here -- I left three messages with Bob Saunders about a month ago and haven't heard back.
     
  12. Garts

    Garts Well-Known Member

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    Hasnt Bob Saunders left?

    I got a call from them last week saying all my passes and memberships cards were being posted last week, I have since received them.

    I guess the week before rd 1 is a little busy, although still no excuse.
     
  13. Fluffy

    Fluffy Well-Known Member

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    i had the same phone call, recieved mine yesterday
     
  14. CliffyIsGod

    CliffyIsGod Well-Known Member

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    Well, Bob was on the site as still being there, and when I asked for him, they didn't say he had left, they took my datails and said he would ring me.
     
  15. clontaago

    clontaago Well-Known Member

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  16. Guest

    Guest Guest

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    Customer "service"

    Surely the could get Dunley working the phones while he is out injured.

    Zorba? Meyer? Saunders? Not sure what sort of membership you would obtain if Saunders answered the phone though.
     
  17. Matabele

    Matabele Well-Known Member

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    Exactly.
     
  18. CliffyIsGod

    CliffyIsGod Well-Known Member

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    It was a sponsorship enquiry, hence why I was after Bob.
     
  19. Matabele

    Matabele Well-Known Member

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    If it's sponsorship I'd go straight to the CEO if I were you.
     
  20. CliffyIsGod

    CliffyIsGod Well-Known Member

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    I was in the JDRF Ride To Cure Diabetes
    http://ride.jdrf.org.au/

    All I wanted was since Stewy has diabetes, would the club be interested in donating something for me to auction (Signed Jersey etc) to help me raise money.

    One of the marketing girls told me to direct this request to Bob, so I did... three times... without reply. So I gave up.
     

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